PRIVACY POLICY

Privacy Policy

Last updated September 6, 2026.

See also our Terms of Service.

1. Introduction

Essential Solutions, LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our websites and services, including:

  • Contact forms and booking tools
  • SMS and email communications (when you opt in)
  • Appointment reminders
  • Website tracking tools
  • AI-powered website chat assistants (such as the "Ask Us" assistant on esllc.com)

By using our services, chatting with our website assistants, or opting into our communications, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

Contact information: We may collect your name, email address, phone number, company name, and mailing address when you:

  • Submit forms
  • Book appointments
  • Request information
  • Provide contact details in chat
  • Otherwise provide it to us

Website chat and AI assistant data: Our websites may include AI-powered chat assistants. When you use them, we may collect:

  • The messages you type and the assistant's replies (the conversation transcript)
  • Contact details you choose to share in chat (for example name, email, phone, and company)
  • A short summary of what you asked about, when used to help you continue into a contact form or email our team
  • Technical session data needed to run the chat, such as timestamps and the page you were on

Chat messages are processed using third-party artificial intelligence services so the assistant can generate replies. Those providers process conversation content on our behalf to return a response. We use that information to answer questions, qualify inquiries, route existing-client support requests, and follow up when you ask us to.

Please do not send passwords, security codes, payment card numbers, Social Security numbers, or other highly sensitive secrets through website chat. If you need to share sensitive information, we will point you to a safer channel.

Using the chat assistant is optional. You can contact us by phone or form instead.

Communications data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and device information: We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data: If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

  • Provide requested services and customer support
  • Operate website chat assistants and respond to questions you ask there
  • Create or update a sales or support inquiry when you share contact details in chat or on a form
  • Send appointment confirmations and reminders
  • Send SMS and email communications that you have explicitly consented to receive
  • Improve our website and marketing performance using analytics
  • Maintain compliance records related to consent and opt outs
  • Protect our business and users, including fraud and security monitoring

Chat transcripts and contact details collected in chat may be reviewed by our staff and stored in our business systems (such as email, CRM, or ticketing tools) so we can follow up.

We keep chat transcripts and the contact details you share only as long as needed to respond to your inquiry and maintain our business records. Chat sessions themselves expire automatically after a period of inactivity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service providers: We may share information with trusted vendors who help us deliver services, such as:

  • SMS and email delivery
  • Customer support and CRM tools
  • Scheduling tools
  • Analytics providers
  • Hosting and AI providers that power website chat assistants

These providers may only use information to perform services on our behalf.

Legal and safety: We may disclose information if required by law or to protect the rights, safety, and security of Essential Solutions, LLC, our users, or others.

Business transfers: If Essential Solutions, LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third party sharing (SMS): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as customer service providers, is permitted so they can perform those services on our behalf. Beyond those service providers, text messaging originator opt-in data and consent are not shared with any third parties for any purpose.

6. Your Choices

SMS opt out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in. Reply HELP for assistance. Message frequency may vary. Message and data rates may apply.

Email opt out: You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law. That may include chat transcripts and contact details collected through chat, to the extent we still hold them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Essential Solutions, LLC
251 Florida St. Suite 212, Baton Rouge, LA 70801
Phone: (225) 336-0273
Email: service@esllc.com
Website: esllc.com