Terms of Service

Last updated September 6, 2026.

1. Program Description

Essential Solutions, LLC may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. Message frequency may vary.

Our websites may also offer AI-powered chat assistants to answer questions, collect contact information you choose to share, and help route inquiries to our team.

2. Website Chat and AI Assistants

What the chat is: Our website chat assistants may use artificial intelligence to generate replies. They are convenience tools for general information about Essential Solutions, LLC and our services. They are not a licensed professional, not a substitute for advice from a qualified human, and not an emergency service.

What you agree to when you chat: By using a website chat assistant, you agree that:

We may collect and process the conversation as described in our Privacy Policy, including sending messages to third-party AI providers to generate replies
Information you provide in chat (including name, email, phone, company, and message content) may be stored and used to follow up with you
Responses may be incomplete, outdated, or incorrect
You will not rely on chat output as legal, financial, medical, tax, or other professional advice
You will not submit passwords, one-time codes, payment card data, Social Security numbers, or other highly sensitive secrets through chat

Human follow-up: Chat may hand you a link to a contact form or notify our team by email or CRM. A person from Essential Solutions, LLC may contact you using the details you provided.

Existing clients: If you tell us you are an existing client seeking support, we may route that request to our service channels rather than treating it as a new marketing lead. Support still follows our normal service processes.

3. Consent to Receive Messages

By providing your phone number and opting in, you authorize Essential Solutions, LLC to send text messages to your mobile number. Consent is not a condition of purchase. Providing a phone number in website chat alone is not SMS consent unless you also complete a separate opt-in (for example, checking an SMS consent box on a form).

4. Opt Out

You can cancel the SMS service at any time. Just text "STOP" to (225) 336-0273. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

5. Opt In Again

If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.

6. Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at service@esllc.com or (225) 336-0273.

7. Message Frequency and Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

8. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

9. Privacy

Your use of the messaging program and website chat assistants is also governed by our Privacy Policy. Some information is shared with service providers who help us operate - including the AI providers that power our chat assistants - and they may only use it to perform those services on our behalf. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10. Changes to Terms

We may update these Terms from time to time. Updates will be posted with a new "Last updated" date.

11. Contact

Questions about these Terms can be sent to:

Essential Solutions, LLC
251 Florida St. Suite 212, Baton Rouge, LA 70801
Phone: (225) 336-0273
Email: service@esllc.com
Website: esllc.com