Essential Solutions LLC Blog

Relying on reactive, hourly IT support is an inefficient and expensive way to manage business technology. While paying for IT services only when something breaks appears cost-effective, the model creates a direct conflict of interest. An hourly IT provider generates revenue when technology fails, meaning they lack the financial incentive to prevent issues from occurring.

You know if you skip too many oil changes, it's going to cause long-term damage to your car, so why would you skip network maintenance?

Think about how most businesses handle their vehicles. You don't wait for the engine to seize up on the highway before you decide to look under the hood. You handle the oil changes, you check the brakes, and you rotate the tires. You do it because a broken-down van means missed deliveries, angry customers, and a massive, unexpected repair bill.

Yet, when it comes to technology, so many businesses run the engine until it literally smokes.

When we sit down and watch a movie, we love a hero who arrives just in time to defuse a ticking clock. In business, however, the ticking clock is actually your company’s overhead, and every second it ticks during a system outage is money evaporating. 

As far as your business is concerned, we have a bit of a contrarian view: if your IT provider is constantly saving the day with dramatic, late-night heroics, it’s a sign that your technology strategy is actually failing you.

For a fun little exercise, imagine you’ve just signed up for our managed IT services. Everything’s well and good, but then, something goes wrong with your computer. What gives? Aren’t we supposed to prevent issues from occurring in the first place? It’s easy to get discouraged when freak situations like this occur, but it’s important to highlight what proactive IT solutions can do, and more importantly, what they can’t do.