Your employees are almost certainly using artificial intelligence tools to do their jobs right now, whether you realize it or not.
They are using free, public tools like ChatGPT or Claude to draft client emails, clean up spreadsheet data, write marketing copy, or summarize long meeting notes. They are not doing it to be malicious. They are doing it because they are busy, and these tools help them squeeze a little more precious time out of an already hectic day.
Nevertheless, there is a major problem with this trend, a concept known as shadow AI.